We are 100% committed to our customers’ complete satisfaction. For that reason, we kept our return policy pretty straightforward. If you are unsatisfied with your purchase, you can exchange or return it without questions. We calculate exchanges, refunds, and store credits based on the total weight sent back to us. Read our full policy here.

If you have an issue with an order, please get in touch with us, and we will do whatever we can to help you. We are available by phone Monday through Friday from 10:00 AM to 5:00 PM EST and by email seven days a week.

If you want to buy kratom in bulk, find a vendor supporting sustainable farming methods. If kratom trees are not harvested sustainably, they may disappear forever, taking a community’s livelihood. Knowing which kratom trees to harvest and when is considered an art passed down from generation to generation in Southeast Asia. Taking too much from one area will destroy the crop, leaving no means of earning an income for future generations. The last thing we want to do is upset the delicate balance of tradition and commerce. That’s why we support sustainable farming practices and uphold ethical business policies.