We are 100% committed to our customers’ complete satisfaction. For that reason, we kept our return policy pretty straightforward. If you are not satisfied with your purchase, you can exchange or return it with no questions asked. We calculate exchanges, refunds, and store credits based on the total weight sent back to us. Read our full policy here.

If you have an issue with an order, please get in touch with us, and we will do whatever we can to help you. We are available by phone Monday through Friday from 10:00 AM to 4:00 PM EST and by email seven days a week.

If you’re looking to buy kratom in bulk, make sure you find a vendor that supports sustainable farming methods. If a natural strain of kratom is not harvested sustainably, it may disappear forever, taking a community’s livelihood with it. Knowing which kratom strains to harvest and when is considered an art that’s passed down from generation to generation in Southeast Asia. Taking too much from one area will destroy the crop, leaving no means of earning an income for future generations. The last thing we want to do is upset the delicate balance of tradition and commerce. That’s why we support sustainable farming practices and uphold ethical business policies.